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location: FAQ
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We are constantly finding solutions
for common problems. If you have a problem that
you would like us to address on this site, please
email us at: faq@transcriptioncompany.com.
If you are having problems with
FTP, we recommend that you print this page.
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Q:
Why don't folders and files look like normal
windows folders when I use the FTP?
Q: I am getting authentication
errors and cannot login. What can I try?
Q: I changed my FTP settings
and I still can't get into the FTP server.
Now what?
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Q:
Why don't folders and files look like normal
windows folders when I use the FTP?
A: Your settings are not correct in your browser.
If you have Internet Explorer, try going to
the TOOLS menu, and chooose INTERNET OPTIONS.
Go, then, to the
"Advanced" tab on the far right. |
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If
you are using version 5.5, you'll need
to be sure the your folder view is enabled:
(You'll
know what version you have based on
the settings you can choose. Note that
Windows ME comes with IE 5.5)
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| If
you are using version 5.0: go to the bottom
of the Browsing section and make sure
that "Use Web Based FTP" is
unchecked. |
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Then
you can hit okay and try accessing the site
again (click refresh icon or press F5 key a
few times).
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Q:
I am getting authentication errors and
cannot login. What can I try?
A:
You might try disabling Passive FTP
mode in Internet Explorer. Here's how...
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Go
to the TOOLS menu, and chooose
INTERNET OPTIONS. Go, then, to
the "Advanced" tab (in
IE 5.5+ the last tab on the right).
Scroll down to the end of the
Browsing section and look for
a check box labeled "Use
Passive FTP."
Be
sure to uncheck the box. (If this
is already unchecked,skip this
FAQ try the one listed below.)
Once
you've unchecked the box, Hit
"Apply" and then "OK."
Try to login to the site now.
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Q:
I changed my FTP settings and I still
can't get into the FTP server. Now what?
A:
You can try changing your security settings
to allow specified access to our site.
Here's how in Internet Explorer:
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As
before, go to the TOOLS menu,
and chooose INTERNET OPTIONS.
Go, then, to the "Security"
tab (in IE 5.5/6 the second tab
from the left).
Click
on "Trusted sited" or
the Green Check icon. Then click
the "Sites" button.
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Uncheck
the box at the bottom labeled
"require server verification.
Add: "ftp://kyip.tzo.com"
as shown in the figure to the
right.
Click "Add."
Click "OK."
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